Privacy policy

Last updated 9 September 2026

This page explains what we collect when you visit repliai.co and what we do with it. Customer conversations handled inside the Repli product are covered by the agreement we sign with you, not by this page.

Who we are

Repli builds and runs customer service for ecommerce brands. We provide the software, and where a brand asks us to, the people who answer their customers. You can reach us at support@repliai.co.

What this website collects

When you visit repliai.co we collect basic usage information: which pages you look at, how you arrived, roughly where in the world you are based on your network address, and what browser and device you are using.

We collect it using Google Analytics and the Meta pixel. Both set cookies in your browser and both share that information with Google and Meta respectively. We use it to understand which parts of the site people actually read and whether our advertising is working.

Booking a call

Our booking page uses Calendly to show Chloe's availability. When you book, the name, email address and anything else you type go to Calendly and then to us, so we can hold the appointment and send you the invitation. Calendly sets its own cookies on that page.

When you contact us

If you email us or book a workshop, we keep your message and your contact details so we can reply and follow up about working together. We store this in our own business systems. We do not sell your details, and we do not pass them to anyone outside the companies that run our email and business software.

Your customers' data inside the Repli product

If your business uses Repli, we handle your customers' conversations on your behalf. You remain the owner of that data. How we handle it, how long we keep it and what happens when you leave are all set out in the agreement we sign with you. Ask us and we will send you our data processing terms before you commit to anything.

Cookies

The cookies on this site come from the analytics tools described above. You can block or delete cookies in your browser settings, and the site will still work normally.

Getting your data removed

Email support@repliai.co and we will delete what we hold about you, unless we are required to keep it for legal or accounting reasons. If you connected a Facebook or Instagram account to Repli, follow our data deletion instructions.

Changes to this page

If our practices change we will update this page, and the date at the top will tell you when that last happened.