Book a CX workshop

Thirty minutes with Chloe. A game plan to CX freedom.

One call, and she comes in already knowing your brand and a few of the things going wrong in it. No deck, no discovery questionnaire, no junior rep reading a script. You are talking to the person who has run customer service for some of the biggest ecommerce brands in the world.

You leave the call with

A game plan for fixing your customer service
A few of your pain points named, and how she would fix them
Where Repli would fit, and where it would not

Pick a time See what happens on the call

Free, no obligation, and Chloe sends the proposal afterwards. If Repli is wrong for you she will say so on the call.

Chloe Sheldon · Founder

10 years in CXTeams of 50+Millions of tickets

Your call is with Chloe

The call itself

What the thirty minutes is spent on.

Nobody books a call they cannot picture. So here is the whole thing, minute by minute, before you give up any of your afternoon.

The first fifteenWhat is happening now, and your dream scenario

What is happening now: how much comes in, which channels it arrives on, who answers it today, where things fall through and what your team spends the day on. Then the part most calls skip, what your dream setup would look like if customer service simply worked. She comes in having already looked at your brand, so none of it is spent on the basics. Rough numbers are fine.

What Chloe asks

Roughly how many a week
Email, chat, Instagram, Facebook
Who answers them today
What your worst week looked like
What your dream setup looks like

The next tenWhat she would do about it

She names a few of the things going wrong, tells you how she would fix each one, and shows you where Repli would carry the load. Some of it you can go and do yourself this week, whether or not you ever work with us.

What she would fix first

1The questions eating your weekautomate

2Where things fall throughroute it

3Answers nobody wrote downknowledge base

The last fiveWhat she would build for you

What she would put in place and in what order. The written proposal with the costs follows afterwards. If your volume is too small to justify us, she will tell you that on the call and point you at what to do instead. That happens more often than you would think.

What she tells you

Fix this first, then this
What she would build, and in what order
How long the build would take
Whether Repli is wrong for you

Pick a time

Grab thirty minutes with Chloe.

Chloe SheldonYour call is with her, nobody else

Roughly how many tickets a monthA guess is fine. Turn up with nothing and the call still works.
Which channels you are onEmail, live chat, Instagram, Facebook, reviews.
Who answers them todayYou, a team, an agency, nobody.

Would rather write than book? Email support@repliai.co and we will pick a time by reply.